Privacy Policy

Last updated: August 2026

This policy explains what information Jay's Home & Lawn ("we," "us," "our") collects when you visit our website or request service, and how that information is used.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, phone number, and email address
• Your service or property address
• Details about your property and the service you're requesting
• Photos you voluntarily send or upload related to your property or a service request
• Communications between you and us, such as emails, texts, and phone call notes
• Quote, invoice, and payment-related information (such as service pricing and payment status)

We do not directly collect or store full credit or debit card numbers on our own systems. Payments are processed through our scheduling and invoicing platform's integrated payment processor.

2. How We Use Information

We use the information we collect to provide quotes, schedule and perform service, send appointment and invoice communications, process payments, respond to questions, and maintain our business records.

3. Service Providers We Use

To operate our business, we use third-party service providers, including:

• Customer relationship management, scheduling, and invoicing software
• Payment processing integrated with that software
• Website hosting and content management
• Email and text messaging communication tools

These providers process information on our behalf as part of delivering our services to you, and are subject to their own privacy and security practices.

4. Website Analytics & Cookies

Our website does not use first-party tracking cookies or advertising cookies. Some pages link to or embed content from third-party services (such as Google and other business-listing platforms). If you interact with those third-party links or embedded content, information may be collected by those third parties according to their own privacy policies, which we don't control.

5. Photos & Property Documentation

We may take photos of property conditions before, during, or after service for our own records, to document completed work, or for use in marketing materials such as our website gallery. If you'd prefer photos of your property not be used publicly, just let us know and we'll honor that request going forward.

6. How Long We Keep Information

We retain customer and service information for as long as reasonably necessary to provide service, maintain business and tax records, and comply with legal obligations.

7. Information Sharing

We don't sell your personal information. We share information only with the service providers described above, as needed to operate our business, or where required by law.

8. Your Choices

You can ask us to update or correct your contact information, ask what information we have on file for you, or opt out of marketing communications (such as promotional texts or emails) at any time by contacting us.

9. Children's Privacy

Our services and website are intended for adults arranging property services and are not directed at children.

10. Changes to This Policy

We may update this policy from time to time. The version posted on our website applies to information collected after that update.

11. Contact Us

Questions about this policy or your information can be sent to Contact@jayshomeandlawn.com or by calling/texting 704-999-2808.