Terms & Conditions

Last updated: September 22, 2026

These terms apply to lawn maintenance and hedge & shrub trimming services provided by Jay's Home & Lawn ("we," "us," "our") to residential customers ("you," "your") in Rowan County, NC and surrounding areas. By requesting or receiving service, you agree to these terms. Any property-specific service details or exceptions agreed to in writing form part of your service agreement. If a signed annual service agreement expressly differs from these general terms, the signed agreement controls that difference, subject to applicable law. The accepted quote identifies the property, included work, schedule, package price, visit count, and any standard rate used for a special settlement.

1. Services & Estimates

We provide residential lawn maintenance (mowing, string trimming, edging, and blowing of serviced hard surfaces) and hedge & shrub trimming (hedges and shrubs under 10 feet tall, including cleanup of trimmings, with haul-away available for an additional charge). We do not perform tree work, mulch installation, chemical lawn treatments, aeration, irrigation work, or large landscaping projects. Estimates are based on the property information and photos available to us at the time of the quote and may be adjusted if actual property conditions differ. Any pricing adjustment requires your approval before the affected work is performed.

2. Scheduling

Service dates may change due to weather, unsafe conditions, illness, injury, equipment problems, or other interruptions. We will notify you as soon as reasonably possible, provide an estimated rescheduling date, and communicate changes. Work may be postponed when conditions are unsafe or could damage the lawn. Services are scheduled within our regular routes; prepayment does not guarantee a specific arrival time or priority scheduling.

For annual prepaid plans, illness, injury, and equipment delays are subject to the seven-calendar-day makeup provision in Section 15. Weather delays are rescheduled when conditions reasonably permit. Visits where no work is performed do not reduce a prepaid balance.

3. Property Access

Gates must be unlocked and pets secured before your scheduled visit. If an area is inaccessible because of customer-controlled access conditions, that area may be skipped. When we complete the included work in the accessible portions of the agreed service area, the visit is charged at the full agreed rate and counts as one qualifying prepaid visit. Skipped areas do not entitle you to a separate makeup visit, additional services, or credit. This rule does not apply to incomplete work caused by us.

If the entire property is inaccessible and no work is performed, the visit is not deducted from a prepaid plan. We will notify you of access problems. Repeated problems may result in suspension or termination under Sections 15 and 16.

4. Customer Property Preparation

Please remove toys, hoses, decorations, and other obstacles from the areas to be serviced before we arrive. Excessive debris, pet waste, or other conditions on the property may result in the affected area being skipped or additional work being quoted. Additional charges require your approval before that work is performed.

5. Pets

For everyone's safety, pets should be kept indoors or securely contained while service is being performed.

6. Service Limitations

Lawn maintenance covers mowing, string trimming around obstacles and areas the mower cannot reach, edging of applicable hard surfaces, and blowing of grass clippings from driveways, sidewalks, patios, and other serviced hard surfaces. Hedge & shrub trimming covers shaping of hedges and shrubs under 10 feet tall; we do not climb, remove, or perform work on trees of any size.

7. Overgrown Properties & Additional Labor

Lawns or hedges that are significantly overgrown compared to normal maintenance conditions may require additional time, multiple passes, or a first-service/cleanup rate instead of a standard maintenance rate. We will confirm any adjusted pricing with you and obtain your approval before performing the additional work.

8. Additional Charges

Additional charges may apply for conditions such as excessive overgrowth, excessive debris or pet waste, haul-away of trimmings, or work outside the originally quoted scope. We will explain the additional work and obtain your approval of its price before proceeding. Additional work is billed separately unless you approve use of available annual-plan credit under Section 15. Eligible additional services may qualify for the 15% discount described there; the discount does not expand our offered service scope.

9. Payment

Payment is due upon completion of service unless otherwise agreed in writing. Invoices and payment requests are sent through our scheduling and invoicing platform. Annual prepaid plans must be paid in full before the plan begins. Approved extras and visits beyond the prepaid package are billed separately unless available credit is applied under Section 15. Any amount exceeding credit is due upon completion unless otherwise agreed in writing.

10. Cancellations & Rescheduling

Please provide at least 24 hours' notice when requesting cancellation or rescheduling of a visit. Rescheduling requests within 24 hours are subject to route availability. A visit canceled before work begins does not count as a completed visit and is not deducted from a prepaid balance. All rescheduled visits are subject to route availability and suitable conditions.

An approved pause, mutually agreed schedule change, or single declined visit is not by itself voluntary discontinuation. Pausing or rescheduling service does not automatically extend an annual prepaid plan's end date; any extension must be agreed to in writing. Early cancellation of an annual plan, including refund eligibility, is handled under Section 15.

11. Property Damage & Pre-Existing Conditions

We take reasonable care while working on your property. You are responsible for identifying and marking hidden hazards such as sprinkler heads, invisible pet fencing, shallow irrigation lines, drain covers, septic components, newly seeded or sodded areas, and similar items before service begins. We are not responsible for pre-existing damage. Responsibility for damage involving an unmarked or undisclosed hazard will depend on the circumstances and applicable law; this section does not excuse damage caused by our negligence. Please report damage concerns as soon as possible, preferably within 48 hours, so we can investigate promptly.

12. Service Concerns

If you have a concern about a completed service, please contact us within 48 hours so we can review it and make it right. This 48-hour window applies to reporting concerns — it does not mean that all completed work is otherwise unreviewable or that we won't work with you to resolve a legitimate issue reported later, but prompt reporting helps us address it accurately.

13. Photos & Documentation

We may take photos of property conditions before, during, or after service for our own records, to document completed work, for training purposes, or for use in marketing materials such as our website gallery. If you'd prefer photos of your property not be used publicly, just let us know.

14. Recurring Service & Seasonal Adjustments

Recurring service follows a mutually agreed weekly, biweekly (every two weeks), or monthly schedule recorded in our scheduling platform or an attached written schedule before an annual plan begins. Seasonal frequency changes require mutual agreement and take account of grass growth, weather, and healthy lawn care practices. Actual mowing every month is not required when the agreed seasonal schedule does not call for it.

A change in frequency does not automatically change included visits, quoted rates, or the prepaid total. Any package change requires both parties' written approval. Unperformed visits are not deducted from the balance. We maintain records of completed qualifying visits and make them available on request.

15. Annual Prepaid Service Packages

Eligibility, package pricing, and the 12-month commitment

Qualifying weekly, biweekly, or monthly recurring lawn maintenance customers may enroll in an annual prepaid package, subject to availability and our acceptance. The accepted quote states the number of included visits, final prepaid total, value per visit, original start and end dates, and any standard rate for special settlement. Package prices vary by quote; no universal percentage discount is promised.

The customer receives discounted annual package pricing in exchange for full upfront payment and a commitment to maintain the agreed recurring service arrangement for the full 12-month term. The full price is due before the first included visit. This is not a month-to-month or individual-visit offer. Earlier services and invoices remain under the previous arrangement unless a transition credit is agreed in writing.

Included lawn maintenance is mowing, string trimming, edging, and blowing serviced hard surfaces. Additional services and overgrowth work require separate approval. Partial-access visits count under Section 3. Additional visits do not automatically increase the package and require approval of their price.

Illness, service interruptions, and provider failure

If illness, injury, or equipment failure prevents an agreed visit, we will complete the missed service within 7 calendar days after the agreed service date, unless you agree in writing to a later date. If it is not completed within that period, you may terminate by written notice and receive the unused prepaid balance within 14 calendar days after termination. No additional correction period applies to this specific circumstance.

Weather or unsafe lawn conditions are rescheduled when conditions reasonably permit. Temporary delays that are reasonably communicated and rescheduled do not by themselves constitute a material failure. A qualifying natural event making the property unserviceable for the remaining term is addressed below.

You may also terminate for a substantial failure to fulfill our obligations, such as repeated failure to perform or reasonably reschedule agreed visits, or repeated substantial omissions not caused by customer access restrictions. For a correctable problem, provide written notice and allow 10 calendar days after receipt to correct it, unless another period is agreed in writing. If uncorrected, you may terminate by written notice. No correction period is required if we confirm we cannot continue or the failure cannot reasonably be corrected.

If we become unable to provide the remaining services, we will promptly notify you, terminate, and refund the unused balance within 14 calendar days, or sooner if required by law. Replacement service through another business requires your prior approval. A refund cannot be replaced by credit without your written agreement.

Voluntary discontinuation and the full-term refund condition

Maintaining the agreed recurring service arrangement through the original 12-month term is a condition of the contractual year-end refund benefit. Except where law or an express exception below requires a refund, a customer who voluntarily stops early for reasons unrelated to provider failure does not qualify for an immediate or year-end refund. Examples include switching providers, finding a lower price, or doing the work personally. An approved pause, mutually agreed schedule change, or single declined visit is not itself voluntary discontinuation.

A voluntary request to stop must be in writing and identify its effective date. The unused balance remains available for qualifying services through the original end date, including approved credit use below. Resuming service does not extend the term. A final visit alone does not restore year-end refund eligibility; restoration requires both parties' written agreement.

Under this policy, unused amounts after voluntary discontinuation expire at the original end date without refund unless rollover is agreed in writing or a refund is required by law or an express exception. No separate cancellation fee is added. Completed visits are not repriced except for the home-sale or qualifying natural-event adjustment below. This condition does not make all prepaid amounts earned immediately and does not override mandatory legal rights.

Provider-caused interruptions, agreed seasonal adjustments, approved pauses, approved conversions or sale-related transfers, and circumstances supporting valid termination for provider failure do not themselves disqualify a customer from an otherwise available refund.

End-of-term accounting and renewal

At expiration, we provide an itemized accounting of completed visits, credit used, the remaining balance, and refund eligibility. A customer who maintains the agreed arrangement through the full term, subject to the exceptions above, may request a refund of unused funds. We issue that refund within 14 calendar days after the request, or sooner if required by law. Voluntary early discontinuation does not become refundable merely because the original end date arrives.

Alternatively, both parties may agree in writing to rollover dollar credit into the next service year at newly accepted rates. Credit does not guarantee the same number of future visits. An eligible refundable balance remains refundable until settled, subject to law. Annual plans do not automatically renew; each additional year requires a newly accepted agreement.

Suspension or termination by Jay's Home & Lawn

We may suspend or terminate for material violations, including repeated access or pet-control problems, unsafe conditions, unpaid undisputed invoices for approved extras, or abusive or threatening conduct. For a correctable violation, we provide written notice and allow 10 calendar days after receipt to correct it before termination. Safety risks may require immediate suspension; threats, violence, or serious conduct making continued service unsafe may result in immediate written termination.

If we terminate, including for a customer violation, we refund the unused prepaid balance within 14 calendar days after termination, or sooner if required by law, without a cancellation penalty or repricing completed visits. Unperformed suspended visits do not reduce the balance. Unpaid invoices for separately approved work remain separately payable.

Home sale or property made unserviceable

You may request special settlement when the contracted property is sold or a natural event beyond either party's reasonable control, such as flood, hurricane, tornado, or lightning-caused fire, makes the agreed maintenance unsafe or impracticable for the remainder of the term. Ordinary rain delays, seasonal dormancy, access problems, and provider equipment failure do not qualify. Provide reasonable documentation and a requested effective date.

For this settlement only, completed original-package visits are recalculated at the standard rate disclosed and accepted before signing. The adjustment equals completed package visits multiplied by the positive difference between the standard rate and the original prepaid visit rate, capped at the unused balance. If no standard rate was completed and accepted before signing, no adjustment applies. It creates no additional debt and does not reprice extras.

Special settlement balance = unused balance minus the capped standard-rate adjustment. You may choose a refund within 14 calendar days after settlement takes effect or retain the balance for approved services. We promptly confirm the effective date and provide an itemized calculation. General voluntary-discontinuation forfeiture does not apply to this settlement. The adjustment does not apply to provider failure, provider-initiated termination, or where law prohibits it or requires a greater refund.

Other services, sale-related transfers, and the 15% discount

Through the original end date, you may apply remaining credit to other services we currently offer at the contracted property. If the original property is sold, you may request transfer of remaining credit and this discount to another property, subject to a new written quote, our service area, availability, safe access, and your authority or owner permission. The home-sale adjustment above still applies. Transfer is of dollar credit, not guaranteed visit counts or prices; the original end date remains unchanged. An approved transfer is not voluntary discontinuation. Transfers for other reasons are not included.

Eligible approved work is priced at 15% off its regular, undiscounted quoted price. The quote shows the original price, reduction, scope, and final price before approval. This includes offered hedge/shrub trimming and additional mowing, string trimming, edging, and blowing of hard surfaces. It does not stack with the annual package discount or another promotion and does not reprice original-package visits.

An approved conversion reduces the package dollar credit by the discounted charge and reduces the remaining original-package visit entitlement by the converted dollars divided by the original prepaid visit rate. Fractional balances remain dollar credit. The same dollars or work cannot be counted twice. Credit-funded extras are recorded separately and are not repriced in a home-sale or natural-event adjustment.

After prepaid visits or credit are exhausted, you may purchase additional offered services at the same 15% discount through the original end date, billed separately. Work requires approval and availability. Any amount exceeding credit is due upon completion unless otherwise agreed. Conversions do not extend the term; remaining credit follows the applicable refund, discontinuation, or special-settlement rules. A customer entitled to a refund is not required to accept services or credit instead.

Balance calculation, notices, and legal rights

Unused balance equals amounts paid or expressly credited toward the package, minus completed visits at the prepaid package visit rate, approved credit used for extras, and previous refunds. The prepaid visit rate equals the package price divided by included visits. The special settlement applies its separate capped adjustment. An unused-balance calculation alone does not establish refund eligibility; any denial must be explained in the itemized statement.

Discontinuation requests, violation notices, termination notices, refund requests, and changes must be in writing. Messages through our scheduling platform, text, email, mail, and personal delivery are accepted, along with any other legally permitted method. Both parties must approve changes to pricing, work, package size, or dates in writing. Correction, makeup, and refund deadlines are calendar days, including weekends and holidays.

North Carolina law governs. Nothing here limits rights or remedies that cannot legally be waived. Any legally required cancellation notices and forms must be provided. A legally required shorter deadline or greater refund takes precedence over these terms.

16. Termination of Recurring Service

You may request a pause or cancellation of recurring service by contacting us. For annual prepaid plans, written notice and the settlement rules in Section 15 apply; a request to stop does not itself establish refund eligibility. An approved pause does not itself cause forfeiture or extend the original end date. We may suspend or terminate for access problems, unsafe conditions, nonpayment, or other material violations as described in Section 15. Immediate suspension may be necessary for safety.

17. Referral Program

Referral credits, where offered, are subject to the current terms posted on our website and FAQ, and may be changed at any time.

18. Changes to These Terms

We may update these terms from time to time. The version provided or made available when you accept your quote or service agreement applies to that agreement. For an annual prepaid plan, later website updates do not change the agreed rates, included visits, refund terms, or other agreed obligations during the prepaid term unless we both agree in writing. A signed annual agreement controls where it expressly differs from these general terms, subject to applicable law. Updated terms may apply to a future renewal or new service agreement. Nothing in these terms limits rights that cannot be waived under applicable law.

19. Contact

Questions about these terms, scheduling requests, and cancellation or refund requests can be sent to Contact@jayshomeandlawn.com or by calling/texting 704-999-2808.